General Terms and Conditions

This page sets out the rules that govern your use of our platform and the relationship between you and us. We explain how accounts should be used, who may register, the way promotions operate, and the procedures for deposits, withdrawals and dispute resolution. By registering an account you accept these terms and any related policies that we publish from time to time.

Account responsibilities

You are responsible for keeping your account details accurate and for maintaining the confidentiality of your login credentials. You must notify us immediately if you suspect unauthorised access to your account. We may suspend or close accounts where we have reasonable grounds to believe terms have been breached, where fraud is suspected, or where identity checks fail. We may also require you to provide documentation to verify your identity before processing certain requests.

Eligibility requirements

To open an account you must meet the minimum age requirement for your jurisdiction and provide truthful personal information during registration. We do not accept accounts from individuals who are subject to any applicable self-exclusion scheme or who are otherwise prohibited from gambling under local law. We may refuse registration or close accounts where eligibility cannot be confirmed.

Acceptable platform use

Our services must be used lawfully and fairly. Prohibited conduct includes using multiple accounts to abuse promotions, colluding with other users, attempting to manipulate outcomes or exploiting system errors. We reserve the right to void bets or withhold funds where activity appears suspicious, and to take action necessary to protect the integrity of the platform.

General bonus and promotion rules

Promotions are subject to specific terms that will be published with each offer. Only one promotional offer may be active per account unless otherwise stated. Bonuses and free spins may carry wagering requirements, contribution limits by game type, maximum bet restrictions and cashout caps. We may modify or withdraw promotions at our discretion and withdraw any bonus balance where abuse is detected.

Deposits and withdrawals

All deposits and withdrawals are subject to verification checks. We may require identity, address and source-of-funds documentation before approving withdrawals. Processing times may vary by payment method and withdrawal requests may be subject to limits or further checks to prevent fraud and comply with our policies. Fees charged by payment providers are outside our control and may apply.

Dispute resolution

If you have a complaint you should contact customer support so we can investigate. We will respond and attempt to resolve disputes promptly and fairly. Where we cannot resolve a dispute directly we will outline available escalation routes and the options for independent review under the applicable law that governs these terms.

Updates to terms and conditions

We may update these terms from time to time. We will publish revised terms on our site and notify you where appropriate. Continued use of the platform after notice constitutes acceptance of the updated terms. If you do not accept the changes you should stop using the service and close your account in accordance with our account closure procedures.