Privacy Policy
This Privacy Policy explains how we collect, use and protect the personal data you give us when you register an account, make payments or use our services. We take your privacy seriously and describe below what information we hold, how we use it, who we may share it with and the choices available to you.
Types of data we collect
We collect a range of information to operate your account, process transactions and keep our services secure. This includes personal, technical and transactional data.
Personal data
Personal data may include your name, date of birth, contact details (email and postal address), billing and payment details, identity documents provided for verification, and other information you supply when you contact us.
Technical data
We collect device and connection information such as IP address, browser and operating system, device identifiers, geolocation data where permitted, and information about how you use our website or app. This helps with security, fraud prevention and improving site performance.
Transactional data
Transactional records include deposits, withdrawals, bet and play history, bonuses and rewards activity, dispute and support correspondence, and any records required to fulfil legal or financial obligations.
How we use your information
We use your data to:
- create and manage your account and verify your identity;
- process payments and handle withdrawals;
- maintain security, detect and prevent fraud or abuse;
- perform customer support and respond to enquiries;
- analyse and improve our services and user experience;
- send service messages and, where you consent, marketing communications.
We only use marketing contact details where you have given consent, and you can withdraw that consent at any time.
Data protection practices
We use appropriate technical and organisational measures to safeguard your personal data, including encryption, access controls and secure storage. Access to personal information is limited to staff and third-party providers that need it to perform services for us. In the event of a data security incident we will take steps to contain the breach and notify affected users and authorities where required by law.
Cookies and tracking technologies
We use cookies and similar technologies to operate the site, save your preferences, support security and measure site usage. Third-party providers may also use cookies for analytics and advertising. You can manage cookie settings via your browser or our cookie banner where available. Disabling certain cookies may affect site functionality.
User rights
Under applicable data protection law you have rights including the right to access your personal data, request correction, request erasure, restrict processing, object to processing and, where applicable, request portability of your data. You may also withdraw consent for marketing at any time.
Access, correction and deletion of data
To exercise your rights or make a request please contact [email protected]. We may need to verify your identity before responding. Some information may be retained where required for legal, regulatory or legitimate business reasons and cannot be deleted on request.
Information sharing and third parties
We may share data with payment processors, identity verification and fraud prevention providers, analytics partners, and law enforcement or regulators when required. Third parties that process data on our behalf are contractually bound to keep it secure and only to use it for specified purposes. Cross-border transfers may occur where necessary to provide our services.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, we will notify account holders. Please review the policy periodically to stay informed about how we handle your personal data.